Business Policy

To, Our Valued Clients,

We at Westend Enterprises Pvt. Ltd. are grateful for your continued trust and collaboration. In order to maintain smooth business operations, transparency, and mutual confidence, we present our official business policies under the following guidelines:

Delivery Timeline

  • Standard delivery time for most orders is 12-15 working days from the date of order confirmation.
  • Specialised, premium, or high-process fabrics may require additional processing time.
  • Dispatch will be made through approved logistics partners or client-preferred carriers (if informed beforehand). Any transport charges will be applicable as per mutual agreement.

Payment Terms

  • Our preferred mode of payment is Post-Dated Cheques (PDCs).
  • The standard payment cycle is 30-45 days from the date of invoice billing.
  • Any extension of credit beyond 45 days requires prior written consent from both parties.
  • Payments delayed beyond the agreed timeline may be subject to Interest Charges as per company policy or agreed terms.
  • All invoices will carry complete Bank Details, GST Information, and Statutory Compliance for smooth documentation.

Customer Care & Support

  • We place the highest importance on customer satisfaction and long-term business relationships.
  • For any queries or concerns regarding fabric quality, colour variations, delivery, dispatch status, invoice disputes, or service-related issues, we request that you contact us at the earliest.
  • Our support team is dedicated to responding promptly and resolving the matter efficiently.

Customer Support Contact

Our team is here to assist you with any questions or concerns

Phone

+91 9717294703

Email

Info@westendenterprises.co.in

Working Hours

Monday - Saturday
10:00 AM - 6:00 PM

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